Shipping & Delivery Policy
Delivery Timelines: We will make every effort to deliver your order as per your convenient/ chosen available slot.
The products ordered by you shall be available for delivery as per allotted delivery slot which would depend on your location.Depending on location, we will deliver your products on the next day, or day after tomorrow from the point of ordering. If you fail to take delivery for any reason, your order and delivery thereof shall be treated as cancelled. The person authorized to deliver the product may decline to deliver the product if he finds any inconsistency as regards Order No. or any other detail of the order. Subject to availability of the ordered product on the delivery day, vimo foods shall deliver the product to you as per schedule, failing which vimo foods shall inform you with a revised schedule for delivery of the product. You may ask for cancellation/ modification of order on account of this.
- *It is your responsibility to count and check all the products while accepting the products as per your order.
- *No dispute will be entertained by vimo foods once you accept the products.
- *You shall accept the product without demur in the following circumstances.
- *If the products delivered to you are in accordance with your order, or Loose Fruits and Vegetables with minor weight variation due to moisture loss.
- *We request you to check all the products at the time of delivery or pick up.
- *Complaint pertaining to short weight will not be entertained, if the complaint is not lodged at the time of delivery.
Shipping Charges: Delivery charge will be leviable for each delivery. However vimo foods may run certain promotions/ offers or prescribe minimum order value for each transaction to waive the delivery charges, which is conditional.
Order Tracking: Once your order has been dispatched from our delivery point, an email or an SMS will be sent to you on the email address and mobile number provided by you under "Billing Address" and Order placed with us.
Order-Splitting: Sometimes we may not be in a position to deliver an order to a particular location due to the nature of the product, its availability or due to the service limitations of our courier and logistic partners. In such cases, you may receive the items (of a single order) at different points of time or through different courier partners. The status of all items within an order can be tracked online.
Delivery Locations: We currently deliver orders to pin codes/ areas across cities within India only. You may check the delivery serviceability of your area/ locality check with our customer care/ support team . Those listed serviceable areas can be cancelled owing to extraordinarily difficult circumstances.
International Delivery: We do deliver internationally but only for bulk orders. For details contact sales@vimofoods.com